Refund policy
# Refund and Returns Policy
At Tali Leathers, I want you to be happy with your purchase. If you change your mind about an item, you may return it in accordance with applicable consumer protection laws and the terms below.
## Returns within the European Union and United Kingdom
If you are a consumer in the European Union or United Kingdom, you have the right to cancel your purchase within 14 days from the day you receive your order, without giving a reason.
To exercise your right of withdrawal, please contact us at talileather1@gmail.com with your order number and a clear statement that you wish to cancel your purchase.
After notifying us of your decision to cancel, you must send the item back without undue delay and no later than 14 days after notifying us.
The cost of return shipping is the responsibility of the customer.
The item must be returned:
- properly packaged;
- in its original condition;
- clean and free from stains or contamination;
- free from foreign or unusual odours;
- without signs of wear or use.
You may handle and inspect the item only to the extent reasonably necessary to establish its nature, characteristics and functionality. If an item has been handled beyond what is necessary for such inspection, you may be responsible for any resulting reduction in its value.
## Refunds
We will issue your refund without undue delay and, in any event, within 14 days as required by applicable law.
For returned goods, we may withhold the refund until we have received the goods back or until you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase.
Where required by applicable law, the refund will include the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs resulting from choosing a more expensive delivery method are not refundable.
## Custom and Personalised Orders
The statutory right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised, to the extent permitted by applicable law.
This may include individually customised belts, made-to-measure items, or products produced according to specific measurements, colours, hardware or other specifications requested by the customer.
The processing time and details of an individual order are agreed with the customer before production begins.
## Faulty, Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us at talileather1@gmail.com as soon as possible and provide your order number and photographs of the issue.
Your statutory consumer rights concerning faulty or non-conforming goods are not affected by this policy.
For customers in the European Union, these rights include the applicable legal remedies for goods that do not conform to the contract.
## Return Address — European Union and United Kingdom
Nataliia Ivanova
Tali Leathers Ltd
Sinchets 19, apt. 6
Varna 9010
Bulgaria
## Return Address — United States
Nataliia Ivanova
TaliLeathersBrand
8301 Brooklyn Boulevard STE 900
Brooklyn Park, MN 55445
USA
+1 612 433 8383
Please contact us before sending any return so that we can confirm the appropriate return address for your order.
## Contact