Shipping policy

# Shipping Policy

## Order Processing

Standard orders are normally processed within 3–5 business days.

Individual and custom orders may require 7–30 business days for processing, depending on the scope and complexity of the order. The estimated processing time for an individual order will be discussed and agreed with the customer before production begins.

Processing time is separate from shipping transit time.

## Shipping Destinations

We currently ship orders to Bulgaria, countries within the European Union, the United Kingdom and the United States, subject to the shipping options available at checkout.

Available shipping methods and shipping charges are displayed during checkout before payment is completed.

## Shipping Origin

Orders are primarily shipped from Bulgaria.

For some orders destined for the United States, fulfilment may be handled through our fulfilment centre in Minnesota.

When an order is fulfilled from a different location, this does not change the customer's contractual relationship with Tali Leathers Ltd.

## Delivery Times

Delivery times depend on the destination, shipping method, carrier and customs processing where applicable.

Any delivery estimate shown at checkout is an estimate and is separate from the order processing time.

If a significant delay occurs after your order has been placed, we will contact you using the contact information provided with your order.

For customers in the European Union, where no other delivery period has been agreed, applicable consumer protection law provides for delivery without undue delay and generally no later than 30 days after the contract is concluded.

## Shipping Costs

Shipping costs are shown during checkout before you complete your purchase.

Any applicable shipping charges will be clearly displayed before payment.

## Customs, Duties and Import Taxes

For shipments to countries outside the European Union, including the United Kingdom and the United States, customs duties, import taxes, brokerage fees or other charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

Tali Leathers cannot control or predict the amount of customs duties or import charges imposed by the destination country.

Customers are responsible for providing accurate delivery and customs information when required.

## Delivery Address

Please make sure that your shipping address is complete and accurate before placing your order.

If an order is returned to us because the address provided by the customer was incorrect or incomplete, additional shipping costs may apply if the order needs to be shipped again.

## Delayed, Lost or Damaged Shipments

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at talileather1@gmail.com.

If an order arrives damaged, please keep the packaging and provide photographs of the package and the item so that we can investigate the issue with the carrier.

Where Tali Leathers is responsible for arranging the delivery, your statutory consumer rights concerning loss or damage during delivery remain unaffected.

## Contact

Tali Leathers Ltd

Sinchets 19, apt. 6
Varna 9010
Bulgaria

Email: talileather1@gmail.com